I've been trying to finish up a post this morning, but I cannot stop reading The Customer Is Not Always Right, which is exactly what it sounds like. My Favorite customer interaction story:
(This is a friend’s experience while working at a popular fast food place on the overnight shift.)
Employee: “Thanks for calling, how may I help you?”
Customer: “Hi. I came through drive-thru earlier tonight, and there’s something wrong with my food.”
Employee: “Um, okay…what’s wrong exactly?”
Customer: “Well, I ordered ***, and there was a used condom on the sandwich.”
Employee, holding in a laugh: “Sir, that’s impossible. We don’t practice safe sex here.”
Customer: “Well played.” *hangs up*
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